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Information & Answers

Frequently Asked Questions

Is the plastic safe?

All stick props are molded in hard plastic, which makes them very durable and easy to sanitize. We use BPA- and phthalate-free plastic. Props are available with wooden sticks or steel rods. All orders come packaged inside a drawstring bag.

What payment methods are accepted?

We accept all major credit cards and Paypal.

How does shipping work?

Most orders are ready to ship in 1-3 days. Custom orders vary; please read individual listings. We happily ship worldwide.

U.S. Orders:

Priority Mail or First Class mail, 2–3 days for delivery.
Express Mail, 1-2 days for delivery.

Express Mail is available for most U.S. orders. If you purchase Express Mail shipping, we will ship your order within 24 business hours. Therefore if you place an Express Mail order on Tuesday, it will ship on Wednesday with delivery happening on Thursday (to most locations) or Friday (to remote locations, Hawaii or Alaska). If you place an Express Mail order on Friday, it will ship on Saturday, with delivery happening on Monday to most locations.

Tracking information will be automatically sent to your e-mail address on the day your order has been shipped.

To safeguard your package against loss, theft or damage in shipment, we recommend requesting shipping insurance to be added to your order before checkout. We cannot be held responsible for domestic orders once the Postal Service confirms receipt of them.

Do you ship international?

Yes, we ship internationally! Shipping charges vary by order amount.

First Class, 6–10 business days for delivery to Canada. One to three weeks average delivery elsewhere. Time varies for Customs.
Priority Mail, 7-10 business days for delivery. Please email us for a quote.
Express Mail, 3-5 business days for delivery. Please email us for a quote.

The U.S. Postal Service provides a customs number for each international package we ship. We will provide this customs number to buyers upon request. No additional tracking information is available. To track your package using your customs number, please visit

Please note: Some countries charge an import tax for orders coming from the United States. If applicable, this tax will be need to be paid by the buyer at the time of the order's arrival to the destination.

Do you take refunds or exchanges?

If you have any issues with something you've ordered from us, we accept refunds on all non-custom items. Just return the item(s) in unused condition within seven days of receipt, and upon arrival we will reimburse the items' purchase price. You will be responsible for shipping costs. Custom items and used items are non-refundable.

Do you offer bulk discounts?

Yes. Please visit our Wholesale Shop to place a bulk order.

How long will it take to receive my package?

Please read the "Shipping" section above for up-to-date delivery information.

Do you combine shipping costs?

Yes, shipping is automatically combined when you add multiple items to your cart.

Can I place a custom order?

Absolutely! We can create custom colors to match an event theme, create custom props and even order wooden dowels in unique lengths to suit your needs. We are happy to create a custom order for you. Email us!

One of my sticks arrived broken. What should I do?

Contact us for repair instructions. Don't worry – it's an easy fix! If heavy damage occurred to your package, please ask us about making an insurance claim to USPS.

I can't find the answer to my question on your Policies page. What should I do?

Email us with your question. We'll respond promptly!

Information About Us

Contact Us For Questions

Questions about placing an order? Curious about a bulk purchase? Interested in carrying Whisker Works props in your boutique? Whatever your reason, please feel free to send a message at one of the addresses below!